FAQs

Q: Where do you deliver?

A: We deliver locally and internationally, you can check every country and the costs here.

Q: Can I pick up my order from the store?

A: OVERGLAM operates exclusively as an online brand, so in-store pickup is not available. All orders are securely processed and shipped directly to your designated delivery address.

Q: How do I know my pet’s size?

A: You can find out your pet’s size by following the measurement instructions in the sizing guide page.

Q: How can I track the delivery of my order?

A: You'll get an email with your tracking number as soon as your order is dispatched.

Q: How can apply for an exchange or refund?

A: We guarantee to exchange or refund any item you are not completely happy with, or that doesn't fit. The item must be in re-saleable condition and within the 14 days of purchased to apply for a return.

More information about Returns & exchanges.

Q: Which payment methods do you accept?

A: We accept all of the major credit cards, PayPal, Google and Apple Pay, and Shop Pay.