Q: Where do you deliver?
A: We deliver locally and internationally, you can check every country and the costs here.
Q: Can I pick up my order from the store?
A: Yes! Just select the pick up option at checkout.
Q: How do I know my pet’s size?
A: You can find out your pet’s size by following the measurement instructions in the sizing guide page.
Q: How can I track the delivery of my order?
A: You'll get an email with your tracking number as soon as your order is dispatched.
Q: How can apply for an exchange or refund?
A: We guarantee to exchange or refund any item you are not completely happy with, or that doesn't fit. The item must be in re-saleable condition and within the 14 days of purchased to apply for a return.
More information about Returns & exchanges.
Q: Which payment methods do you accept?
A: We accept all of the major credit cards, PayPal, Google and Apple Pay, and Shop Pay.